It's a few decades back, and this IT pilot fish's desk is within easy earshot of the woman in the Security group who unlocks user accounts for the tech staff.

"It was in a corner of the technical library -- an office with racks of technical manuals that people would come and look up error codes in, back in the previous century," says fish.

"Because I was so close to this woman's desk, I overheard the following conversation many times each day:

"Hello, this is Security."

Pause.

"What is your ID?"

Sound of typing.

"What is your password, so I can verify your account?"

Pause. More typing.

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